1. About these terms
These terms and conditions form a legally binding contract between you and INTU · recode (“INTU”, “we”, “us”) for the use of the intu-recode.com website and the personalised audio service. INTU · recode trades from 6i Tudor Road, London E9 7SN, United Kingdom. By creating an account or buying a membership you accept these terms. Contact: hello@intu-recode.com.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save that if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.
2. Important health notice
INTU is a wellness and self-reflection product. It is not therapy, counselling, medical treatment, diagnosis or crisis support, and it is not a substitute for professional care. If you are in crisis or at risk, contact your GP, call 111, call 999 in an emergency, or call Samaritans free on 116 123. Do not listen to a recoding audio while driving or operating machinery. Results vary between individuals and we make no therapeutic or clinical claims.
3. Eligibility and your account
You must be 18 or over and have capacity to enter a contract. You are responsible for keeping your login details confidential and for all activity on your account. Tell us immediately if you suspect unauthorised access. We may suspend or close an account that breaches these terms, is used unlawfully, or is used to attempt to bypass credit limits.
4. The service, credits and audio
- One credit equals approximately one minute of generated audio.
- New accounts receive 10 one-time welcome credits. Membership plans include a monthly credit allowance as shown on the pricing page.
- Credits have no cash value, cannot be transferred or exchanged for money, and are consumed when a recording is generated.
- Unless stated otherwise on the pricing page, monthly plan credits expire at the end of the billing month and do not roll over.
- Audio length is approximate. Actual duration may vary slightly with script, pacing and topic.
- Recordings are listen-only. They are streamed inside your account for as long as you keep them and are never supplied as a downloadable file, so access depends on having an active account and an internet connection.
- Recordings are generated automatically. Occasionally a generation may fail or produce an unusable result — tell us through the support form and we will re-credit or regenerate it.
5. Your content and licence
You keep ownership of the words you submit. You grant us a limited, non-exclusive licence to process them solely to generate, store and deliver your audio and to support you. We do not publish your words or use them to train AI models.
You must not submit content that is unlawful, that infringes another person’s rights, or that contains another identifiable person’s sensitive information without their consent.
6. Ownership of the audio
We grant you a personal, non-transferable, non-sublicensable licence to listen to your generated recordings for your own private use. Recordings are streamed for listening inside your INTU account only: we do not provide a download, and you may not record, capture, rip, copy or otherwise attempt to extract the audio file. You may not resell, publish, broadcast, distribute or use the audio commercially, and you may not reverse-engineer, scrape or bulk-download the service. All INTU branding, prompts, sound design and software remain our intellectual property.
7. Prices, payment and subscriptions
Prices are shown on the pricing page and include VAT where applicable. Payment is taken by Stripe. Memberships renew automatically each month or each year until cancelled, at the price in force at renewal. We will give at least 14 days’ notice by email before any price increase, and you may cancel before it takes effect.
You can cancel at any time from your account. Cancellation stops the next renewal; your plan and remaining plan credits stay active until the end of the paid period. If a payment fails we may retry it and suspend access until it succeeds.
8. Right to cancel (14-day cooling off)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days from the start of a subscription to cancel and receive a refund.
Because each recoding audio is created to your specification and streamed to you as digital content, you expressly request that we begin generating it immediately and you acknowledge that, once generation has started, you lose the right to cancel that item under regulations 28(1)(b) and 37(1). Credits you have not yet spent within the first 14 days will be refunded pro rata on request.
After the 14-day period, cancelling simply stops the next renewal: your plan and its remaining credits run to the end of the period you have already paid for, and no partial refund is due.
To cancel, email hello@intu-recode.com with your account email and the words “I wish to cancel”. Refunds are made to the original payment method within 14 days.
9. 1:1 sessions
One-to-one intensives and mentorship are booked separately and are mentoring and reflective support, not regulated healthcare. Session fees, rescheduling and cancellation terms are confirmed in writing when you book. Sessions cancelled with less than 48 hours’ notice may not be refundable.
10. Availability
We aim to keep the service available but do not guarantee uninterrupted access. We may carry out maintenance, change features, or withdraw a feature with reasonable notice. If we permanently withdraw a paid feature you have bought, we will refund the unused part of your subscription.
11. Our liability
We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
Subject to that, we are not liable for business losses (the service is supplied for personal use), or for loss that was not reasonably foreseeable. Our total liability arising out of or in connection with these terms is limited to the greater of £100 or the amount you paid us in the 12 months before the claim.
You are responsible for decisions you make about your own health and wellbeing, and for seeking professional help where appropriate.
12. Complaints and dispute resolution
Please contact us first at hello@intu-recode.com and we will try to resolve the issue within 14 days. If we cannot, you may be able to use an alternative dispute resolution scheme, and you retain the right to bring a claim in court.
13. Changes to these terms
We may change these terms to reflect changes in law or to the service. We will give at least 30 days’ notice by email of any change that disadvantages you, and you may cancel free of charge before it takes effect.
14. General
If any provision is found unlawful, the rest remains in force. We may transfer our rights under these terms to another business, and your rights will not be affected. A person who is not a party to these terms has no rights to enforce them under the Contracts (Rights of Third Parties) Act 1999.